Verify to Secure Your Stay (powered by Stripe)
Primary Guest’s Credit Card Only
(No Debit Cards)
Because Cloud9 is an upscale experience, we verify identity and place a refundable security deposit to protect you, our neighbors, and the property.
This is standard for boutique stays and takes about 2 minutes.
What you’ll need (main booker):
• Government ID: US Driver’s License, US ID Card, or Passport
• Credit card in your name for the refundable deposit
How it works:
- Click “Verify & Secure Stay”
- Scan your ID and take a quick selfie (Stripe verifies it)
- Add your card for the security deposit
- Get instant confirmation—your check-in details unlock automatically
About the deposit:
- Charged to the card you provide and fully refunded at the end of your stay if there’s no damage or house-rule violation.
- No surprise charges—ever. We’ll notify you if anything comes up.
Your privacy & security:
Verification and payment are processed by Stripe (bank-grade security).
We don’t see or store your full card details.
See our Privacy Policy and Terms & Conditions for full details.
Questions or need help? Our team’s here to assist.
— Cloud9 Team